At Luxuris, your satisfaction is paramount to us. We understand that sometimes a product may not meet your expectations or fit your needs. Our Reclamation and Returns policy is designed to ensure a smooth and hassle-free process should you need to return an item or make a claim.
Return Policy
30-Day Return Window
We are pleased to offer a 30-day return policy. If for any reason you are not completely satisfied with your purchase, you may return the unused item in its original condition within 30 days of receipt for a full refund or an exchange. Please note that returned items must be accompanied by the original receipt, tags, and packaging.
Steps to Return an Item
Contact Us: Start by contacting our customer service team at imarginesro@gmail.com to initiate a return.
Complete the Return Form: Fill out the return form provided with your order, stating the reason for the return.
Pack Your Items: Securely pack the items in the original packaging to ensure the items do not get damaged on the way back to us.
Ship It Back to Us: Send the item back to our address provided by our customer service team. Please note that return shipping costs are not covered by Luxuris unless the item is defective or the return is due to our error.
Reclamation Process
Defective or Incorrect Items
If you receive a defective item or if the product does not match what was ordered, please contact us immediately. We will arrange for the defective or incorrect item to be collected and replaced at no additional cost to you.
Steps to Make a Reclamation
Report the Issue: Contact us within 24 hours of receiving your order to report any defects or discrepancies.
Provide Proof: Send us photos of the defective or incorrect item at imarginesro@gmail.com.
Return the Product: We will guide you through the process of returning the product for inspection.
Resolution: Once we receive the returned item and validate the claim, we will either replace the item or issue a refund.
General Information
Refunds
Refunds are processed within 3-5 business days after we receive the returned goods and confirm that they meet the return conditions. Refunds will be issued to the original method of payment unless otherwise specified.
Exchange
If you prefer to exchange an item, please follow the return procedure. Once the return is accepted, you can place a new order for the desired item.
Contact Information
For any questions or further assistance with your return or reclamation, please contact our customer support at:
Email: imarginesro@gmail.com
At Luxuris, we strive to ensure that each customer receives the best possible shopping experience. Thank you for choosing Luxurio for your luxury fashion needs.
